Author Topic: Cablevision SDV problems  (Read 6324 times)

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robertf390

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Cablevision SDV problems
« on: May 31, 2008, 02:53:03 PM »
Hello:

I am a Cablevision subscriber on Long Island and have been having issues with receiving the 15 VOOM channels as well as the MLB package I also subscribe to. For the past month or so, without any set pattern, I frequently tune to these channels and receive a "Channel Not Available - Try Again Later" message or worse yet, very bad pixelation (the picture is very distorted etc.). I called Cablevision several times and at first was told they knew of the problem and were working to correct it. After it continued for more than a couple weeks, and being told by the Cablevision service rep that the problem was corrected a while ago, they sent out a Tech to my house.   

The Cablevision tech guy just left my house and tells me they have a problem at the "head end" on their part and "hopefully" it will corrected soon. He added the reason it is only on these specific channels is they have been conversted over to SDV which is causing issues. I asked for reimbursement on at last the MLB package which to date has received no confirmation.

Just wanted to offer this out in case anyone else out these is having the same issues - as stated before, it only seems to be with VOOM and MLB so far - anyone have any suggestions on the reimbursement issue?

Robertf390

nyranger74

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Re: Cablevision SDV problems
« Reply #1 on: June 01, 2008, 08:35:47 AM »
I haven't had any issues with the VOOM channels.  I just wish they would add new HD Channels

standard

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Re: Cablevision SDV problems
« Reply #2 on: June 02, 2008, 04:38:57 PM »
They Switched Video Channels now.
Theses channels are sort of like On Demand channels.
Cablevision only sends it to the node to be viewed if a customer wants to watch it.
This saves on space since they don't have to broadcast all the switched channels at once.
Here is the wikipedia link on how it works.
     Click Here...

Switch Video needs a better signal otherwise it suffers pixelation.
Most likely, you have signal issues.
Call Cablevision to setup a visit from a tech to have it fixed.
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RemyM

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Re: Cablevision SDV problems
« Reply #3 on: June 03, 2008, 09:08:17 AM »
The VOOM channels were moved to SDV on the Norwalk, CT system this morning.  All of the channels tuned in fine for me, with great PQ, except for Rush, Ultra and Equator.  Those three all had picture freezing and pixilation.

buba_cv

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Re: Cablevision SDV problems
« Reply #4 on: June 03, 2008, 08:37:02 PM »
The VOOM channels were moved to SDV on the Norwalk, CT system this morning.  All of the channels tuned in fine for me, with great PQ, except for Rush, Ultra and Equator.  Those three all had picture freezing and pixilation.

Give the Call Center a call.
You probably need a tech to come out to fix a signal issue.
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RemyM

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Re: Cablevision SDV problems
« Reply #5 on: June 03, 2008, 09:25:01 PM »
I don't need no stinking call center :D, I went right to the top.  I emailed Wilt. 8)
http://www.cablevision.com/about/leadership/wilt_hildenbrand.jsp

buba_cv

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Re: Cablevision SDV problems
« Reply #6 on: June 03, 2008, 09:55:20 PM »
I don't need no stinking call center :D, I went right to the top.  I emailed Wilt. 8)
http://www.cablevision.com/about/leadership/wilt_hildenbrand.jsp


As long as it gets fixed   ;D
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reign.call

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Re: Cablevision SDV problems
« Reply #7 on: April 08, 2009, 10:24:33 AM »
Freehold, NJ, The problem with this is that even with a set top box access to SDV channels on Cablevision isn't exactly working.Cablevision knew that SDV would break cablecard devices from receiving SDV channels. ... Maybe their antiquated system is causing problems. by:Call Center Software

NotMe

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Re: Cablevision SDV problems
« Reply #8 on: April 08, 2009, 07:12:20 PM »
I don't need no stinking call center :D, I went right to the top.  I emailed Wilt. 8)
http://www.cablevision.com/about/leadership/wilt_hildenbrand.jsp


As long as it gets fixed   ;D
Freehold, NJ, The problem with this is that even with a set top box access to SDV channels on Cablevision isn't exactly working.Cablevision knew that SDV would break cablecard devices from receiving SDV channels. ... Maybe their antiquated system is causing problems. by:Call Center Software
And you bumped a thread that was almost a year old because...?

buba_cv

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Re: Cablevision SDV problems
« Reply #9 on: April 08, 2009, 10:04:24 PM »
And you bumped a thread that was almost a year old because...?

SPAM. Notice he links to his site in the end.
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